Privacy Policy

1. Introduction

CloudAid (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information we collect

We may collect personal information that you provide directly to us, such as:

Contact information (e.g., name, email address, phone number)
Account credentials
Payment information
Any other information you choose to provide

We may also automatically collect certain information about your device and how you interact with our services, including:

IP address
Device information
Browser type and version
Usage data

3. How we use your information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with legal obligations

We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for them to provide their services, including:

Payment processing (Stripe) for subscriptions and invoices; we do not store your full card details
Email and business tools (Google Workspace)
Website hosting, content delivery and security (including Cloudflare)

We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with a merger, sale or transfer of our business.

5. Cookies and third-party resources

Our website uses only cookies needed for it to work, such as security cookies. Our content delivery provider may set security cookies to protect the site from abuse. We do not use advertising cookies. Some pages load fonts from third-party content delivery networks, which receive your IP address and browser information when your browser requests them.

6. Data retention and security

We keep personal information only as long as needed for the purposes described in this policy, or as required by law (for example, tax and accounting records). We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Where your information is processed

CloudAid is based in Canada. Some of our service providers store or process information in other countries, including the United States, where it may be subject to the laws of those countries.

8. Your rights

Subject to applicable law, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you can ask to access or correct the personal information we hold about you, and you can withdraw your consent to our use of it (which may affect our ability to provide services). To make a request, email us at hello@cloudaid.net. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

9. Changes and contact

We may update this policy from time to time and will change the “Last updated” date above when we do. Questions about this policy can be sent to hello@cloudaid.net or to C208B - 777 Bay Street, Toronto, Ontario M5G 2C8, Canada.